事物本身及做事的方法。只注意事物本身还不够，还需注意做事的方法。坏的方式会毁掉所有事情——哪怕你是有道理的和正义的；好的做事方式可对事情有所补益，可让“拒绝”冠冕堂皇，让真相更喜闻乐见，甚至让苍老的面孔增色一点。如何做事，至关重要。礼节可获得人们好感。良好的风度给生活增添乐趣，令人愉快的表达助你轻松地摆脱困境。
the thing itself and the way it is done. substance is not enough, attention to circumstance is also required, as the scholastics say. a bad manner spoils everything, even reason and justice; a good one supplies everything, gilds a no, sweetens truth, and adds a touch of beauty to old age itself. the how plays a large part in affairs, a good manner steals into the affections. fine behaviour is a joy in life, and a pleasant expression helps out of a difficulty in a remarkable way.
